How it works
- Email us from the address you signed up with (this is how we know the request is yours). Say whether to delete just your account, the whole family, or one child.
- We reply to confirm what will be deleted. If the family has other parents and you ask for the whole family to go, we may check with them first.
- We delete the data from our database and from the sign-in service, and tell you when it is done. This takes no more than 30 days, and is usually much faster.
What is deleted
- Your account: your email address, name, password hash and sign-in record, and your membership of the family.
- If you ask for the whole family: the family's name and settings, every child's profile, balances, ledger entries and notes, pocket-money schedules, withdrawal requests, invitation and phone-link codes, and the sign-in records of every linked child phone. Those phones will stop working and can be uninstalled.
- If you ask for one child: that child's profile, ledger, schedules, requests and linked phones. The rest of the family is untouched.
What we keep
Nothing from your account or your family's records is kept after deletion. Routine web-server logs (your IP address and the pages requested, not your records) are deleted automatically after 14 days. If a law requires us to keep something, we will tell you what and why.
On the phone
Uninstalling the app removes its cached copy and a child's PIN from the phone, but it does not delete anything on our servers. That is why you need to ask us above. If you are only a second parent and want to leave a family, mention it and we will remove just your account.
See also the Privacy Policy.